🌍 Worldwide Shipping
❓ Frequently Asked Questions (FAQ)
Q1: How long does it take to process my order?
A: Orders are processed within 0–1 business day (Monday–Friday, excluding UK bank holidays). Orders placed on weekends or public holidays begin processing on the next business day. You’ll receive a shipping confirmation email with tracking once your order is dispatched.
Q2: Can I cancel my order?
A: If you need to request a cancellation, email customerservice.loki@gmail.com as soon as possible. We’ll do our best to help before processing begins, but cancellation may not be possible once an order has been prepared or dispatched.
Q3: Are there customs duties or taxes for international orders?
A: The price shown at checkout includes the applicable product cost and shipping. Where stated, duties and import taxes are included so there are no unexpected fees at delivery.
Q4: What if my package is delayed, lost, or damaged during transit?
A: Please email customerservice.loki@gmail.com with your order number and photos where applicable. MGB Loki will investigate with the carrier and help with the appropriate next steps under our store policies.
Q5: Can I return my order?
A: Return eligibility varies by region and product type. UK and EU customers may have statutory cancellation rights for eligible, non-personalised items. Personalised, opened, used, final-sale, Lucky Bag, and Treasure Scoop products may be excluded where permitted. Customers outside the UK and EU should review our Return & Refund page before ordering. Contact us before sending any return.
Q6: What makes MGB Loki special?
A: Every Lucky Bag and Treasure Scoop is prepared as a surprise experience. Items are new, quality-checked, and selected from the product category ordered. You can leave a note with your preferences, subject to available stock.
Q7: How can I contact customer support?
A: Email customerservice.loki@gmail.com. We aim to reply within 24 hours on business days.
Q8: How can I stay updated with MGB Loki?
A: Follow @mgbloki on TikTok, Instagram, YouTube, and Facebook for new drops, order videos, and behind-the-scenes updates.
Q9: Why can’t I see my tracking information?
A: International tracking may not update immediately after dispatch. Updates usually appear once the parcel is processed by the carrier or reaches the destination country. Please allow time for the first scan.